The purpose of Chronicle email is to allow for a comprehensive solution for keeping all business communication in one location. Chronicle provides a location to manage all communications and associate them with the proper job and people.
- Chronicle is not an email provider, it is an email client ONLY (like outlook, thunderbird, etc)
- You must own a domain (@yourdomain.com), Chronicle cannot retrieve from free public domains like @gmail.com, @yahoo.com, etc
- This means managing DNS and setting up MX records
- Maintain the domain and renew annually
- The Chronicle server can only retrieve email (POP) from one address, a "catch-all" account, something generic like firstname.lastname@example.org.
- The POP client on the Chronicle server processes the message it reads the X-Header containing the original TO address (email@example.com) and uses the email addresses that are added to your employee profile in Chronicle to deliver the email to the appropriate person.
- The "catch-all" address is a system account only. This email should never be an actual users email account.
- Chronicle does not have any SPAM filtering. This must be done at the email provider site or through a third party SPAM filtering system.
- The SMTP connection uses the same catchall box settings, but will "send as" the individual sender's email address.
- You can create an email address such as firstname.lastname@example.org and put that under 3 employee profiles and they will all receive emails sent to that address.
- You can also create as many email addresses as you like under your person profile and they all will immediately become addresses you can send from. (Tierra.net only)
For a number of reasons:
- Best integration with Chronicle
- Because of global forward options
- Don’t have individual email boxes
- Benefits when adding or removing employee email addresses.
- Low Cost ($4.95/mo)
- Don’t have to move domain or website
- BCC email support
- Has custom x-headers to preserve information so that Chronicle can correctly deliver BCC emails. Most providers don't provide this header information and the email wouldn’t be delivered.
- Trusted and proven solution of over 10 years
- Yes, Chronicle works with most email providers. However, if you want BCC functionality, Tierra.net is the recommended solution. This is because they support custom X-header information to aid Chronicle in delivering messages.
- While this is outside Chronicle’s realm of support, we recommend consulting an IT professional to check the following:
- SPF Records: The purpose of an SPF record is to prevent spammers from sending messages with forged From addresses at your domain
- Blacklisted domain (domain reputation)
- Outbound mail volume
- Has domain been used to send unsolicited email? (spam complaints)
- SPF record spam issue
- Unsolicited marketing emails
- Make sure that they are using Chronicle messaging when sending to other employees (To limit outbound volume)
- Use third party (like MailChimp) to send massive marketing campaigns (to limit outbound volume)
- First, it is always good to check and see if you’ve entered the recipient's email address correctly.
- Next, it is good to follow up with the recipient to check and see if it is in their spam folder.
- If it is in the recipient's spam folder it is best to consult your IT provider as Chronicle has no control over how email is received from an outside mail server after it has been sent.
- If you receive and bounce back (ECOM) message in your inbox after sending an email, contact email@example.com.
- It is important to note that Chronicle does not filter for Spam
- Check any junk email filter. (If using Tierra.net, check Junk Email Filter)
- Check domain spam filter
- Chronicle can only retrieve email from one mailbox. All incoming email must be routed there in order for it to come into Chronicle.
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