Chronicle’s Online Help Manual is laid out to facilitate independent learning. This is 1 of 3 lessons to help you get started using Chronicle right away. You can always tell where you are in the online help by looking at the top of the screen:
How to access the Help: When logged into Chronicle, go to the ≡ Menu icon in the upper right hand corner and select Help. This link takes you to our online Help system using your default browser.
The 9 Categories of the Help: The first 6 categories correlate with the same sections of the program i.e. the main tabs in Chronicle. The last 3 categories of the help are for upper level managers and those that use the mobile app.
Getting Started: Contained within each category is a section called Getting Started and is the place for new employees to start by watching the videos and reading the articles listed there. Each Getting Started section starts with a training article that contains goals that can be accomplished as you watch videos, read articles, and do the exercises listed.
Training questions: As part of your Chronicle subscription fee, you have access to a trainer who can answer questions and provide you with online training using a screen share to your computer. Any employee may take advantage of this. The email for training is: firstname.lastname@example.org and the phone number is: 866.347.6684 x116. If you are sent to voicemail, please leave a message so the trainer can call you back as they are most likely in a session when you call.
Submitting a technical issue: If you have a technical issues please go to the ≡ Menu icon in the upper right hand corner of Chronicle and select Contact Support to fill out a support request form with an much information as you can concerning the issue you are having. You can include screen shots as well. You can also send an email to email@example.com if you do not have access to Chronicle. The setting wheel of the login screen will also give you access to put in a support ticket should you not have access to Chronicle.
Chatting with a Support Tech: During certain hours during the day you can find a chat button on the main page of the Online Help.