Logging into Desktop Chronicle

Once Chronicle has been installed, click on the Chronicle icon on your computer's desktop to open Chroncile's log in screen:

By default your user name is the first four letters of your last name followed by the first two letters of your first name. For example, the user name for Edmund Pevensie would be PEVEED. When Chronicle comes up, it automatically shows the last user name used on this computer, so if you're the only person who uses Chronicle on this computer, this is automatically filled in for the next time you log in.

Your initial password is your first name as entered in Chronicle. The password is not case sensitive; for example john, John, and JOHN are all the same. Once logged in, you should change this password right away by opening your employee file and selecting "reset password" from the list of person options.

Click "sign in" and you will be logged into you Main Database which is your working set of Chronicle information.

There is a Secondary Database which is a backup copy of your data that gets replaced every night. To get to this database click on the gear in the lower right of the log in screen. The only time you might use the Secondary Database would be if you were doing some training or trying to learn a new part of the program and wanted to experiment without messing your real data up. Any changes you made to the secondary today would be copied over by the main database each night so that no one would see these changes.

From this screen you can also enter a support ticket should you not be able to log in. Other settings here should only be used if instructed to do so by a Support Tech.

Installing the Latest Program Update

Whenever we release a new version of Chronicle, right after the login screen pops up, you see a screen the tells you that we’ve updated Chronicle and that asks if you want to install the latest version. (You'll generally get an update every month or two.)

Say Yes unless you're entering Chronicle to get some quick information (for example, if you had a customer on the phone) and didn’t have time to install the new version now; if you say No, Chronicle will ask again the next time you log in; as soon as possible, say Yes to install the new version.

Viewing the Release Notes

When Chronicle tells you there's a new version, it shows you the release notes to tell you what has changed. These release notes are also found in Chronicle's online help under the Home category.