If you are having trouble connecting to Chronicle from your home office, try the following:
1. Make sure that you have a default printer set up for your computer.
Even if you don't have a printer connected to this computer, you must still have a default printer in your printer settings for Chronicle to be able to connect. (We're trying to eliminate this requirement, but for now, you must do this.) If you already have a printer added to your computer, you don't need to do anything here, but if you don't have a printer defined, click your Start menu, click Settings, and click Printers.... Click Add New Printer. In the Add Printer Wizard, you'll typically want to add a Local printer. Chose any printer model, and when asked, choose to make this printer your default printer. Choose No when asked to print a test page (since there isn't really a printer there to test).
2. Make sure that your internet connection is on.
3. Make sure you have the right IP address.
The IP address that you use within your office may be different from the IP address that you use outside of your office. If you got your server address from a copy of Chronicle within your office, you may have the wrong address. Check with your network administrator for the address to use from outside of your office. Internal IP addresses often begin with 192 or 10 (for example, 192.168.0.1 or 10.1.1.1); external IP addresses begin with other numbers.
To change the IP address Chronicle is set to use, click Change Login Configuration at the bottom of the Login screen, click Change Main Server, enter the correct Server IP Address, and click Next.
If we are hosting Chronicle for you (you'll have an address that begins with j and ends with gochronicle.net), this address will be the same whether you are in or out of the office and uses your Support ID number (such as j806382.gochronicle.net).
4. If you have software that creates a firewall (good virus protection software often does this), and the firewall is set to filter or limit access to the internet, make sure that Chronicle is in the list of programs that can access the internet.
If you aren't sure if this could be part of the problem, go to your firewall software and temporarily set it to allow all internet traffic. Then try to start Chronicle. If Chronicle now works, your firewall is the problem.
If you have firewall software, you must at least give Chronicle incoming and outgoing access through port 211; you may want to just give Chronicle full access to the internet.
If you have broadband internet access in your home office (DSL or cable), instead of using firewall software, you may want to consider using a router to protect your computer from outside access; it gives you better security and less problems. You should be able to get a decent router for your home office for less than $50. (You can't use the router if you have dialup access.)
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