Correctly setting Faxage up to work with Chronicle is fairly complicated; please follow the instructions for setting up a Faxage account carefully.
Using Internet faxing lets Chronicle receive incoming faxes: these can be associated with jobs, forwarded to particular people, etc., just as you do with email. Internet faxing also provides improved reliability and better error reporting.
You must have Chronicle email set up before you can fax from within Chronicle.
If you use individual mailboxes or individual email aliases: Through your email provider, set up a mailbox/alias called fax@[yourdomain].com. (You may use a different name if needed, but you may NOT use an address assigned to any person in Chronicle.) You don't need to do this if you use a catch-all/global alias mailbox. If you aren't sure, check with your network administrator.
Decide if you are going to sign up for a new fax number or if you are going to port your existing fax number to Faxage: See Porting an Existing Fax Number for details. We also have suggestions if you can't or don't want to port your existing number.
- Click on the Chronicle icon in the upper left corner of Chronicle. This is your tools list. Select Main System Setup.
If Main System Setup isn’t in listed under Management Tools; see Adding Main System Setup to Your Tools List.
- In the list of tabs at the left, click the Email & Fax tab.
Entries on the Screen
Fax Service: Faxage has the best pricing, the best performance of those tested, and the most timely responses (within an hour) to requests for help. Faxage is the only supported provider.
Email address assigned to the company’s fax account: Enter fax@[yourdomain].com. This may not be the email address of any person in Chronicle.
Create a Faxage Online Fax Account: If you haven’t created your fax account yet, click this button to create one with Faxage. This takes you to their web page. Setting Faxage up correctly to work with Chronicle is fairly complicated; carefully read the instructions for setting up a Faxage account.
Incoming Fax Number: Enter the fax number that your fax provider assigns.
Account User Name, Account Password, @Company: Enter the information that you used when setting your fax account up.
Use Internet Faxing: Check this box to enable Internet faxing in Chronicle after you have filled in all of the entries above.
Receiving Faxes in Chronicle Once the Setup is Done
Once you’re done, with the fax setup, you’ll begin receiving incoming faxes on the Fax tab in the main program. From there, you can forward faxed to specific people and/or associate them with particular jobs, people or organizations. See Receiving Faxes for more details.