- On the Fax tab in Chronicle’s setup, click Create a Faxage Online Fax Account to go to Faxage’s web page.
This takes you to a custom signup page for Chronicle users. Do NOT use the Signup option in the menu bar on Faxage's web page; their standard setup doesn't configure Faxage correctly for Chronicle; always use the Faxage Setup for Chronicle Users page that you get from the button in Chronicle's setup.
- If you want to Port (transfer) your existing fax number to Faxage, use the options under Port an Existing Fax number to see if this is possible.
Faxage will assign you a new number when you create the account, but if your number is portable, they'll switch your account to your existing number once they receive the needed paperwork from you. (Options for generating this paperwork come up if your number can be ported.)
If your existing fax number can’t be ported
For most businesses with an established fax number, just ending the use of an existing number could cause some significant problems. So, if you can’t port your existing number to Faxage, then we recommend that you send an email to all of your contacts (adjustors, subcontractors, etc.) letting them know that your number is changing and what your new number is. However, keep the old number in service for 2-3 additional months. Whenever you receive any fax through this old number, contact the sender and let them know that this number will soon be removed from service, and ask them to update their system to use the new number. When you're no longer receiving faxes at the old number, then discontinue it.
- Fill in the Signup page and click Continue
- On Faxage’s second sign-up tab, pick the plan you want and choose a fax number.
We recommend the Professional or Toll-free professional plans; these have a very modest fee and an appropriate number of minutes for most of our customers. You can change to another plan later if you find that this plan is not the best one for you. (There's also a link on this tab to review the pricing plans if you wish.)
- On Faxage’s financial sign-up tab, provide your billing information, and click Setup Account.
Once you’ve completed this one-time setup for your Faxage account, you’re ready to both send and receive faxes in Chronicle. Make sure that you enter the corresponding information on the Fax settings tab in Chronicle’s setup and check the box to indicate that Chronicle should Use Internet Faxing.
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