Resetting Passwords

Any employee may reset his/her own password from either their job file (person options) or in user preference found on the ≡ Menu icon.

Only the owner or someone who meets the requirements for the EDITPASSWORD security context can change passwords for someone else. To change a password:

At the top of the screen, click the People tab.

1. If the employee isn’t already listed, under Employees on the left, click Active; this lists all of your current employees. You can also find the person with the Locate entry or the Search options.
2. Double-click the person to open that person’s file.
3. In the toolbar at the right, click Reset Password.
4. This opens up a box where you can enter a password to confirm that you are authorized to make the change, and then enter the user’s new password twice. If your security level lets you change passwords for others, you’ll enter your own password (the screen will tell you if this is the case); if you don’t meet this security level, then you must enter the person’s current password to be able to make the change.
5. Click Reset Password.

If you are a level 7 and you have forgotten your password, contact Chronicle Support at support@gochronicle.com and we can reset it for you.